Getting support
Before you get in touch
Two checks resolve most of what people write in about:
- Is the screen missing, or is something broken? If it's missing, read Why can't I see this screen? first — it's usually an add-on or a permission, and both have quick answers.
- Does a number look wrong? Check your operating shifts. Restodesk reports on your business day, so a report that seems out by a few hours is usually a shift that doesn't match how you actually trade.
What to send us
The more of this you include, the faster it gets fixed:
- What you were doing — the screen you were on and what you clicked.
- What you expected, and what happened instead.
- When it happened, and which branch and till.
- The order number, if it's about one order.
- A screenshot of the whole window, including any error message.
Who to ask first
| Question | Ask |
|---|---|
| "I can't see a screen my colleague can" | Whoever administers your Restodesk — it's a role permission |
| "We want to add stock control / a kiosk / loyalty" | Us — add-ons are enabled against your plan |
| "A price or a tax is wrong" | Your own manager or owner — these are yours to set |
| "Something is genuinely broken" | Us |
Reaching us
Contact details for your account are on Settings › Billing, along with your current plan.
If you're evaluating Restodesk rather than using it, get in touch through the same people who showed you the demo.