Using the POS
What this is for
The POS is the till. It's where an order gets built, sent to the kitchen, billed and paid. If you work the floor or the counter, this is the only screen you really need.
Open it from POS in the sidebar, or Go to POS from an order.
The shape of the screen
Three areas, and they don't move:
- The menu, filling most of the screen — your categories and items, tapped to add.
- The bill, down one side — what's been added, quantities, the running total.
- The actions, under the bill — send to kitchen, bill, take payment.
The bill is the source of truth. If it isn't on the bill, it isn't on the order.
A normal transaction
Nearly every sale is this, in this order:
- Choose the order type. Dine-in, delivery, pickup. See Order types.
- Say where it's going. A table and guest count for dine-in; an address for delivery; a collection time for pickup.
- Add the items. Tap through the menu, pick sizes and add-ons.
- Send it to the kitchen — the KOT button. This is the moment the food starts.
- Bill it when they ask.
- Take payment, print the receipt.
Steps 4, 5 and 6 are separate on purpose. A table orders, eats, and pays at three different times, and the buttons follow that. Counter service compresses them — there's a combined KOT, Bill, Print & Pay for exactly that case.
The buttons, and what each one commits
| Button | What actually happens |
|---|---|
| KOT | Sends the order to the kitchen. A ticket prints or lands on the kitchen screen. |
| KOT & Print | The same, and prints a copy for you. |
| Bill & Print | Raises the bill and prints it for the table. No money has moved. |
| Bill & Pay | Raises the bill and opens payment. |
| KOT, Bill, Print & Pay | All of it in one tap — counter service. |
| Save as Draft | Parks the order without sending anything. |
The distinction that matters: KOT commits food, payment commits money. Everything else is paperwork you can redo.
Running orders
An order that's been sent to the kitchen but not settled is a running order. Its table shows Running on the floor screen, and opening that table on the POS continues the same order rather than starting a new one.
A banner tells you what you're looking at — that it's a running order, how many kitchen tickets have gone, and that new items will be added to the existing bill rather than starting a fresh one.
Read that banner. Adding a round of drinks to the wrong table is the most common POS mistake there is, and the banner is the thing that stops it.
The rest of this section
- Building a bill — adding items, sizes, add-ons, notes, and sending to the kitchen.
- Discounts, taxes and charges — everything that changes the total.
- Split, merge and hold — bills that don't map one-to-one to tables.
- Taking payment — methods, change, tips, part payment.
- Refunds and cancellations — undoing things, correctly.
- When the internet drops — read this before it happens.
Good to know
- The POS works in a normal browser, so any reasonably modern tablet, laptop or till runs it.
- Your branch decides which menu, tables and prices you see. Working in the wrong branch is a real hazard on a multi-site account — check the branch before you start a shift.
- What you're allowed to do — discount, refund, cancel — comes from your role. If a button is missing, see Why can't I see this screen?