Customer site settings
What this is for
The settings that shape your public ordering site. What the site is and how to use it well is in The customer ordering site — this is the switches.
Under Settings › Customer Site, plus a few that live elsewhere.
What guests can do
| Setting | Where | Effect |
|---|---|---|
| Allow Customer to place Orders | Order settings | Ordering at all, or browse-only. |
| Allow Customer to place Delivery Orders | Order settings | Delivery specifically. |
| Allow Customer to place Pickup Orders | Order settings | Pickup specifically. |
| Enable From Customer Site | Per order type | Which types guests can pick. |
| Enable Customer Reservations | Reservation settings | Booking a table online. |
Two shapes worth knowing:
Browse-only. Orders off, menu visible. A live web menu with no ordering — genuinely useful for a restaurant that takes bookings by phone but wants its menu findable and always current.
Partial. Pickup on, delivery off. You take collection orders online and arrange delivery yourself.
What appears on the site
| Setting | Where | Effect |
|---|---|---|
| Show on Customer Site | Per menu item | Whether guests see that dish. |
| Hide Menu Item Image on Customer Site | Menu item images | Photos on or off. |
| Customer Site Language | Customer site settings | What language guests read. |
| EU allergen display | EU allergens | Allergen information per dish. |
Show on Customer Site is the one to use deliberately. Turn it off for things you sell in-house but don't want listed publicly — staff meals, wholesale lines, off-menu specials.
About Us
Settings › About Us carries the text guests read about your restaurant on the site.
Worth writing properly. It's often the only thing between a menu and a booking, and "About Us" pages that say nothing are a wasted paragraph on a page people actually read.
Say what kind of food, who cooks it, and anything that makes choosing you easy — a garden, a wood oven, twenty years in the same street.
Opening and closing
The site respects whether you're open. Closed, guests see that rather than placing an order nobody will cook.
That comes from your operating shifts, or from the manual start/stop control — see Restaurant and branches and Opening hours and shifts.
Payment
What guests can pay with comes from your gateways and offline payment methods — see Payment gateways.
Where you accept bank transfer with an uploaded receipt, those orders wait at Payment Verification for someone to check. See Taking payment.
Your own web address
Depending on your setup, your ordering site may be at your own subdomain rather than a shared address. See Signing in for the first time.
Whatever the address, put it everywhere: social profiles, your Google listing, email signatures, the bottom of printed menus.
Checking it works
Once a month, order from your own site as a guest, on a phone:
- Does the menu look right, with photos and current prices?
- Are sold-out items actually hidden?
- Do the order types you expect appear?
- Does payment work?
- Does the order reach the kitchen?
- Did the confirmation arrive?
Every one of those has failed quietly for some restaurant somewhere, and none of them announce themselves.
Good to know
- Customer site settings are per restaurant; the menu shown is per branch.
- Changes are live on the next page load.
- Guests don't need an account to browse or order — see Customer accounts and addresses.
- A site showing nothing usually means: no available menu, items hidden, or no order type enabled for the customer site.