Kitchen ticket settings
What this is for
Three settings under Settings › KOT that change how the kitchen works. Small screen, real consequences.
The tickets themselves are explained in Kitchen tickets.
Default KOT Status
What a ticket starts as when a cashier or waiter sends it.
| Option | Meaning |
|---|---|
| Pending | Created, waiting to be picked up. |
| Cooking | Already being prepared. |
Cooking is right for most restaurants. A human sent the ticket deliberately, so there's nothing left to confirm — starting at Pending just means someone taps a button before any food happens.
Choose Pending only if your kitchen genuinely triages incoming tickets before starting.
Default Customer KOT Status
The same setting, for tickets created by customers — the ordering site, QR ordering, a kiosk.
It's separate for a good reason, and the two usually shouldn't match.
| Situation | Sensible choice |
|---|---|
| Orders need accepting before cooking | Pending |
| Orders should start immediately — kiosk, paid online | Cooking |
A ticket a cashier sent has been seen by a human. One that arrived from a phone at 7:42 pm hasn't. Starting customer orders at Pending means someone accepts before the kitchen commits — which is what you want when you might be out of something, closing shortly, or slammed.
For a kiosk where the customer is paying at the screen, Cooking is usually right — holding it for confirmation adds a delay the kiosk existed to remove.
Whichever you pick, make sure somebody is watching. A queue of Pending tickets nobody accepts is food nobody is cooking, and the customer has no idea.
Enable Item Level Status
Off by default: a whole ticket moves through its statuses at once.
On: each dish carries its own — Start Cooking, Mark as Ready, with Undo if something is marked early.
Turn it on when:
- Courses leave the kitchen at different times.
- Several stations work the same ticket.
- You want to see which single item is holding a table up.
Leave it off when:
- One kitchen sends complete tables together.
- Your team is small and the ticket is the unit of work.
It's more taps. The extra information has to be worth them, and in a small kitchen it usually isn't.
Related settings elsewhere
| Setting | Where |
|---|---|
| Kitchens and routing | Kitchens and stations |
| Printers per kitchen | Receipts and printers |
| Cancellation reasons | Order settings |
| Menu item images on the POS | Images and file storage |
Good to know
- These apply per branch.
- Changing a default affects new tickets only. Tickets already open keep their status.
- Item-level status can be turned on and off freely — it doesn't lose anything.
- The kitchen screen is standard in every plan; more than one kitchen is an add-on. See Using the kitchen screen.