Registering terminals
Multiple Terminals is an add-on. If MultiPOS isn't in your sidebar, it isn't on your plan — see What's included, and what's an add-on.
What this is for
Running several tills in one branch, with every order tied to the device that took it.
That gives you three things you can't get otherwise: sales per till, a way to tell which counter a problem came from, and control over which devices can open your POS at all.
How a device gets registered
Devices register themselves and you approve them. Nobody types a serial number.
- Someone opens the POS on a new device.
- They're shown Register This Device as a POS.
- They pick the branch and optionally a Device Name — "Counter 1", "Bar POS", "Terrace".
- Register Device.
- The request arrives with you as Pending, and POS access is blocked until it's approved.
The device is told exactly that: waiting for admin approval, POS access is currently blocked until your device is approved, with a Refresh Status button.
You get a notification — New POS Machine Registration Request — naming the device and branch, by email and push where those are configured.
Approving
Go to Settings › MultiPOS. Pending requests are listed with a count.
| Action | Effect |
|---|---|
| Approve | The device becomes Active and can take orders. |
| Decline | Access denied. The device must register again. |
| Edit | Change its alias. |
| Delete | Remove it entirely. |
Approve promptly. A staff member standing at a new till waiting for approval is a queue forming.
If a device is declined, the person sees "Your POS registration request has been declined. Please contact your administrator" — so they know to ask rather than retry.
Statuses
| Status | Means |
|---|---|
| Active | Approved, taking orders. |
| Pending | Registered, waiting for approval. |
| Declined | Blocked. Must re-register to try again. |
The machine list
Each registered device shows its Alias, Machine ID, Status, Last Seen and when it was registered. Filter by status.
Last Seen is the one to read. A till that hasn't been seen for a fortnight is either broken, replaced, or sitting in a cupboard — all three worth knowing about. Never means it registered and was never used.
Opening a machine shows its Total Orders and Today's Orders.
Naming devices
The alias is what you'll see in every report, so name it after the physical position:
- "Counter 1", "Counter 2" — where there's a row of tills.
- "Bar", "Terrace", "Upstairs" — where they're in different places.
- "Waiter tablet 1" — for handhelds.
Avoid names that describe the hardware. "iPad" tells you nothing when there are four of them, and means the wrong thing entirely once it's been replaced by an Android tablet.
Machine limits
Your plan sets a MultiPOS machine limit per branch. When it's reached:
POS machine limit reached for this branch (limit: 4). Please contact your administrator.
Two routes: remove machines you no longer use, or raise the limit on your plan. Removing dead devices is usually the right first move — see the Last Seen column.
The dashboard shows active machines against your limit, with pending requests counted separately.
Practical advice
- Register devices before you need them, not on a Friday night. Approval takes a moment; a device nobody has registered takes a manager.
- Decline anything you don't recognise. That's the security value of the whole feature.
- Clear out dead devices when you replace hardware. They occupy your limit and clutter reports.
- Re-register after a factory reset or a browser wipe. The device identity lives in the browser.
Good to know
- Registration is per branch. A device covering two locations registers for the one it's used in.
- Manage MultiPOS Machines is the permission that lets someone approve devices. See What each role can do.
- Terminals pair naturally with the cash register add-on — a drawer per till, counted per till.
- Without this add-on, the POS opens on any signed-in device with no registration step.