Terminal sales reports
Multiple Terminals is an add-on. See What's included, and what's an add-on.
What this is for
The reason to register terminals in the first place: every order carries the device that took it, so your sales split by till.
Open the POS Machine Report, choose a date range or a custom period, and filter to one machine or all of them.
The headline numbers
| Card | What it is |
|---|---|
| Total Machines | Registered and active. |
| Total Orders | Across the period. |
| Net Sales | Revenue. |
| Avg Order Value | Net sales divided by orders. |
Machine performance
Per terminal:
| Column | Reading |
|---|---|
| POS Machine | The alias you gave it. |
| Orders | Volume through that till. |
| Net Sales | Revenue through it. |
| Avg Order | Basket size at that position. |
| Cash Sales | Cash taken there. |
| Card/UPI Sales | Everything else. |
| Refunds | Refunded through it. |
Export to CSV for a longer comparison than the screen shows.
What the numbers actually tell you
Order volume by till is a layout answer. A counter taking three times another isn't busier by accident — it's better placed, better signed, or the one people reach first. Either move the queue or accept that the second till is overflow only.
Average order value by till is more interesting than it looks. A bar terminal will naturally run lower than a food counter. But two tills doing the same job with different average baskets is a difference in who is working them, not where they are — usually upselling. That's a training conversation with something concrete behind it.
Cash against card split varies by position for real reasons. A takeaway counter takes more cash than a table-service till. Watch for a change rather than the level: a till whose cash share jumps is worth understanding.
Refunds by till is the one to watch closely. Refunds concentrating on one position, when the other positions serve the same customers, is a pattern worth investigating properly — training, process, or something else.
Combining the cuts
Terminal reports answer "which position?". They don't answer "which person?" — staff move between tills, so the same terminal covers several people across a day.
Read them together with:
- Sales by staff — who sold it.
- Cash register sessions — who counted that drawer, and whether it balanced. See Cash register and shift handover.
- Refund report — who processed each refund and why. See Refunds and cancellations.
A terminal shows you where; those show you who. You usually need both before you have an answer.
Usage over a month
A monthly view lists each machine with its branch, machine ID, status, orders and revenue for the month, and when it was last seen.
Useful for two things: deciding whether your machine limit is right, and finding devices that have stopped being used at all.
Good to know
- Reports cover approved machines. A pending device isn't taking orders, so it has nothing to report.
- Periods follow your operating shifts, not midnight — see Opening hours and shifts.
- Deleting a machine removes it from future reporting. Set it inactive instead if you want to keep the history readable.
- Orders taken before this add-on was switched on carry no terminal, so early periods will show gaps.
Next
Terminals are covered. The last add-on is the largest — how the hotel side works.